Coventry Building Society

Financial Ombudsman decision DRN-4471904 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Dec 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr J and Ms D wanted Coventry to refund all the interest it had charged them while the mortgage was fully offsetCharges and fees

The complaint Mr J and Ms D complain about how Coventry Building Society is managing their offset mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4471904.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.