Topaz Finance Limited

Financial Ombudsman decision DRN-4464765 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Heliodor has provided evidence of the information it has reported to the CRA’s with the entries to be recorded on Mr D and Mrs Y’s credit files.Credit file reporting

Mr D and Mrs Y complain that Topaz Finance Limited (trading as Heliodor Mortgages) hasn’t amended their credit files as agreed, after their previous complaint was upheld.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4464765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.