National Westminster Bank Plc

Financial Ombudsman decision DRN-4462735 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Miss A says she does not know anything about the payments into and out of her account on 10 and 11 May 2022.Unauthorised transaction

NatWest was within its rights to close Miss A’s account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4462735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.