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Bank of Scotland Plc
Financial Ombudsman decision DRN-4458443 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Halifax wrote to Mr A to inform him that it was closing his accounts.Account closed or refused
Halifax upheld Mr A’s complaint in part. It apologised for not providing Mr A with a better service particularly as the branches weren’t able to assist him with lodging his appeal initially.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4458443.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.