Bank of Scotland Plc

Financial Ombudsman decision DRN-4454158 Upheld

Upheldoutcome, as published by the Ombudsman

£660redress stated in the decision

Wed Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

blocked her accountFunds blocked or frozen

level of service and time taken to deal with the issue fell below the expected standardService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4454158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.