MONZO BANK LIMITED
Financial Ombudsman decision DRN-4441557 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
allowed transactions to be made from his account that he didn’t recogniseUnauthorised transaction
the closure of the account was made based on a commercial decisionAccount closed or refused
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4441557.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.