Worldremit Limited
Financial Ombudsman decision DRN-4439074 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Mr S complains that WorldRemit Limited blocked and closed his account without an explanation.Account closed or refused
On 13 July 2022 WorldRemit decided they weren’t satisfied with Mr S’s answers, so they blocked his account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4439074.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.