Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-4437305 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Following this, in November 2022, NatWest decided to close Mr R and Mrs B’s accounts.Account closed or refused
NatWest blocked and reviewed Mr R and Mrs B’s accounts. This meant they weren’t able to access the funds in the accounts.Funds blocked or frozen
NatWest apologised and I think this is a fair and reasonable way to resolve this aspect of Mr R’s complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4437305.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.