Epayments Systems Ltd

Financial Ombudsman decision DRN-4435738 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

blocked their account and withheld the funds in itFunds blocked or frozen

If any currency conversion fees, or other fees/commissions are charged by Epayments, or their banking partner, during the refund process, these should also be refundedCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4435738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.