National Westminster Bank Plc

Financial Ombudsman decision DRN-4435540 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

NatWest did not consider however that it had enough information and in June 2020 it suspended Mrs J’s business account.Funds blocked or frozen

It then continued to add charges, even though the account could not be used.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4435540.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.