Barclays Bank Plc
Financial Ombudsman decision DRN-4432916 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Wed Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs G have complained that Barclays Bank UK PLC (“Barclays”) closed their account after they’d updated their address to a UK address.Account closed or refused
Barclays issued a final response letter on 25 August 2023 and apologised that they were incorrectly advised that updating their address to a UK address would prevent the account from being closed.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4432916.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.