Bank of Scotland Plc

Financial Ombudsman decision DRN-4428188 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Bank of Scotland is required to monitor a customer’s repayment record and take appropriate action where there are signs of actual or possible repayment difficulties.Treatment in financial difficulty

Mr C has complained that Bank of Scotland plc has acted unfairly by continuing to apply charges to his overdraft when he was in financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4428188.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.