Tide Platform Limited

Financial Ombudsman decision DRN-4428081 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

He advised Tide that he didn’t recognise the payment and it was unathorised.Unauthorised transaction

Tide raised a chargeback and informed Mr O that it would take 45 days before they received a response.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4428081.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.