Clydesdale Bank Plc
Financial Ombudsman decision DRN-4424927 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Fri Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Credit file reporting
In the Ombudsman’s words
failed to refund transactions on her credit card account she didn’t authoriseUnauthorised transaction
VM registered adverse markers against Miss C with relevant credit reference agenciesCredit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4424927.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.