Topaz Finance Limited

Financial Ombudsman decision DRN-4417018 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss C’s complaint is about a mortgage she has with Topaz Finance Limited trading as Heliodor Mortgages. She is unhappy that an offer she made to settle the mortgage debt for less than the outstanding balance was not dealt with in a timely manner and was ultimately rejected.Mortgage administration

Miss C was not satisfied with the response and asked the Financial Ombudsman Service to consider her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4417018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.