MONEYBARN NO.1 LIMITED

Financial Ombudsman decision DRN-4413462 Upheld

Upheldoutcome, as published by the Ombudsman

£231redress stated in the decision

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr L has complained about the way Moneybarn No.1 Ltd dealt with him when he requested a settlement figure for a conditional sale agreement he had with it.Mortgage administration

Our investigator looked into things and said one of the calls could have been handled better.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4413462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.