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Creation Financial Services Limited

Financial Ombudsman decision DRN-4405231 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Creation sent a letter to Mr H informing him that they’d be closing his account on 2 December 2021.Account closed or refused

He’s raised a number of points, some of which have been addressed in another decision considered by our service. The additional points included the amount of time he spent on the phone resolving the late payment and interest charges, and Creation’s failure to award him the correct points for spending he carried out outside the UK.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4405231.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.