Bank of Scotland Plc

Financial Ombudsman decision DRN-4400993 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

The complaint Mr C complains Bank of Scotland plc trading as Halifax Building Society unfairly closed his account.Account closed or refused

Mr C has also raised concerns about the service provided by Halifax. In particular he says his complaint wasn’t recorded against the correct business and he spent significant amounts of time on the phone trying to deal with his account and its closure.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4400993.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.