Santander UK Plc
Financial Ombudsman decision DRN-4396047 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander blocked F’s accounts, preventing access to the funds in the account. They later wrote to F to say the accounts had been closed with immediate effectAccount closed or refused
F then referred their complaint to our service, also highlighting they’d been charged account fees after the account has been closed.Charges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4396047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.