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TSB Bank plc
Financial Ombudsman decision DRN-4395938 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
When it completed its review, it issued S with a notice of its intention to close S’s accountAccount closed or refused
In June 2021, TSB blocked S’s accounts while it carried out a review.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4395938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.