TSB Bank plc

Financial Ombudsman decision DRN-4395294 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Mr D has complained that TSB Bank plc won’t refund transactions he says he didn’t make or otherwise authorise.Unauthorised transaction

Lastly, Mr D complained about TSB’s customer service and them blocking his account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4395294.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.