PayrNet Limited

Financial Ombudsman decision DRN-4393994 Upheld

Upheldoutcome, as published by the Ombudsman

£730redress stated in the decision

Tue Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

PayrNet sought information from Miss D about the source of funds which had been credited to her account. It also asked her to provide updated identity documents. In the meantime, it restricted her accountAccount closed or refused

PayrNet did not however return the funds to her, and the bank account she had then is now closed.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4393994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.