Bank of Scotland Plc

Financial Ombudsman decision DRN-4393780 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

Mr W complains about the difficulty Bank of Scotland, (trading as Halifax) caused him when he tried to reopen a dormant account.Account closed or refused

Mr W has a medical disability which means he couldn’t go to the branch to reopen his account and couldn’t speak on the phone.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4393780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.