MONZO BANK LIMITED
Financial Ombudsman decision DRN-4391103 Upheld
Upheldoutcome, as published by the Ombudsman
£1,726redress stated in the decision
Tue Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mrs T has complained Monzo Bank Ltd won’t refund payments from her account she didn’t authorise.Unauthorised transaction
They also closed her account because of the risk they believed she presented.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4391103.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.