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Bank of Scotland Plc
Financial Ombudsman decision DRN-4388235 Upheld
Upheldoutcome, as published by the Ombudsman
£3,500redress stated in the decision
Wed Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
He said that Halifax didn't consider any forbearance or other options with Mr P and proceeded with eviction – which should be a last resort.Treatment in financial difficulty
Mr P has a mortgage with Halifax. He had fallen into arrears which were not reducing so a court order was issued on 18 October 2018 to take possession of the property.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4388235.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.