Bank of Scotland Plc

Financial Ombudsman decision DRN-4386194 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr and Mrs P complain that delays caused by Bank of Scotland plc (trading as Halifax) led to them having to pay a higher interest rate on their mortgage.Interest and rates

Mr and Mrs P complain that delays caused by Bank of Scotland plc (trading as Halifax) led to them having to pay a higher interest rate on their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4386194.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.