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Lloyds Bank PLC

Financial Ombudsman decision DRN-4383094 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Irresponsible lending, Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr N responded and said he was unhappy Lloyds had taken the step of closing his account.Account closed or refused

Mr N complains that Lloyds Bank PLC acted unfairly when it increased his overdraft facility.Irresponsible lending

Mr N also says Lloyds failed to treat him fairly when he experienced financial difficulties.Treatment in financial difficulty

Lloyds refunded the charges Mr N has incurred since that time, totalling £3,253.96.Charges and fees

Lloyds explained this would lead to a default being recorded on Mr N’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4383094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.