Firms › Hinckley and Rugby Building Society ›
Hinckley and Rugby Building Society
Financial Ombudsman decision DRN-4379668 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
she was losing a good interest rate deal, having to pay early repayment charges (ERCs) and incurring solicitors and other feesCharges and fees
Mrs F complains Hinckley and Rugby Building Society declined her application to transfer the mortgage she held jointly with her ex-partner into her sole name.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4379668.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.