Barclays Bank Plc
Financial Ombudsman decision DRN-4375042 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr A’s complaint about Barclays Bank UK PLC (Barclays) relates to the breach of an agreement he made with Barclays concerning his mortgage repayment plan.Mortgage administration
Mr A been struggling with health issues, both physical and mental, which in turn led him to miss mortgage payments and to mortgage arrears.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4375042.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.