Bank of Scotland Plc

Financial Ombudsman decision DRN-4368243 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mr S complains about how Bank of Scotland plc trading as Halifax responded to his request to reduce the term of his mortgage.Mortgage administration

Halifax has treated this as part of Mr S’s original complaint, about whether he should have been allowed to reduce the term of his mortgage when he took out a new mortgage deal in May 2020. And I think it’s appropriate for our service to resolve this issue for Mr S too.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4368243.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.