Bank of Scotland Plc

Financial Ombudsman decision DRN-4365561 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Thu Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Miss C complains that Bank of Scotland plc (BoS) didn’t tell her that she was being charged a higher rate of interest on her mortgageInterest and rates

Miss C is also unhappy that BoS didn’t agree to a new fixed rate product between 2012 and 2022.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4365561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.