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American Express Services Europe Limited

Financial Ombudsman decision DRN-4362994 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

Ms K then raised a complaint about American Express not providing her a refund she also said that it had acted unfairly in closing her account in March 2023.Account closed or refused

Ms K complains that American Express Services Europe Limited won’t refund a payment she made using her charge card.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4362994.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.