Clydesdale Bank Plc
Financial Ombudsman decision DRN-4360793 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Mr O complained to our service as he wanted to receive a refund of charges and have the defaults removed from his credit file.Charges and fees
Mr O complains that Clydesdale Bank Plc, trading as Virgin Money (Virgin), didn’t send him statements, which led to charges and defaults being unfairly reported to Credit Reference Agencies.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4360793.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.