Clydesdale Bank Plc
Financial Ombudsman decision DRN-4358217 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs R’s credit card is part of a card scheme operated by another company (not Virgin). Within this scheme there is a mechanism for banks to aid consumers with disputes with merchants such as the case here, which is called chargeback.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4358217.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.