J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4353493 Upheld

Upheldoutcome, as published by the Ombudsman

£900redress stated in the decision

Thu Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

blocked her account for a number of monthsFunds blocked or frozen

Miss S then complained about not having access to her account and said she should at least be entitled to access benefits payments that were made to her by the government. Among other things she told Chase that her mother was ill and she wasn’t able to visit her, that she was being threatened with eviction because she wasn’t able to pay her rent and also that she needed money for her children.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4353493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.