J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-4352324 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr M complains that J.P. Morgan Europe Limited trading as Chase (“Chase”) won’t refund money he lost after he fell victim to a scam.APP scam refund refused

As he made the payment using his debit card, the only potential recovery option would have been through the chargeback scheme.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4352324.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.