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Creation Financial Services Limited

Financial Ombudsman decision DRN-4350790 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Ms K complains that Creation Financial Services Limited unfairly closed her accountAccount closed or refused

didn’t credit her points, a free night stay voucher or refund the annual feeCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4350790.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.