Lloyds Bank PLC

Financial Ombudsman decision DRN-4350347 Upheld

Upheldoutcome, as published by the Ombudsman

£514redress stated in the decision

Fri Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr B complains that Lloyds Bank PLC (“Lloyds”) failed to refund transactions he says he didn’t make from his accountUnauthorised transaction

Lloyds also took the decision to close his account, giving 60 days’ noticeAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4350347.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.