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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-4344918 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Unauthorised transaction
In the Ombudsman’s words
the person who was authorised to make payments on behalf of the charity (who I will refer to as ‘J’) fell victim to a fraudAPP scam refund refused
refusing to reimburse some unauthorised transactions on their bank accountUnauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4344918.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.