TSB Bank plc

Financial Ombudsman decision DRN-4344512 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Charges and fees

In the Ombudsman’s words

TSB placed a block on Mr L’s account on 31 October 2022.Funds blocked or frozen

TSB has offered to refund charges and I’m satisfied that this, together with £300 isn’t an unreasonable amount to resolve the complaint.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4344512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.