Connells Limited
Financial Ombudsman decision DRN-4337484 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Mon Mar 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
In addition, it said it would refund the £199 fee Mr M had paid to the brokerCharges and fees
He wasn’t happy about the lack of support he received with the valuation appeal, and also that he’d needed to find an additional £10,000 due to a revised offer being issued causing the HTB to fail affordability.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4337484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.