Clydesdale Bank Plc
Financial Ombudsman decision DRN-4336799 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Virgin didn’t look into this however, and instead explored whether it could reclaim the money Mr C had paid via the process known as a chargeback.Card dispute or chargeback
my final decision will be that this is what Virgin must pay Mr C. ... in respect of its minor customer service failings.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4336799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.