Clydesdale Bank Plc
Financial Ombudsman decision DRN-4335767 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
In 2021, Miss C and Mr C ported their mortgage to a new property. But Virgin Money issued an entirely new offer with an interest rate of 1.68% fixed until 1 August 2026 (offer 2).Interest and rates
The complaint Miss C and Mr C complain that Clydesdale Bank Plc trading as Virgin Money won’t honour a mortgage offer it issued when they thought they’d ported their existing mortgage to a new home.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4335767.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.