Bank of Scotland Plc

Financial Ombudsman decision DRN-4334555 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains that Bank of Scotland plc trading as Halifax (“Halifax”) misadvised him that he had to attend a branch to withdraw his funds when it closed his account.Account closed or refused

Mr B’s complaint is that it mis- advised him regarding the need to attend a branch to withdraw the funds from his account when he found he could transfer funds credited to his account through telebanking.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4334555.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.