Bank of Scotland Plc

Financial Ombudsman decision DRN-4328615 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

didn’t tell them interest rate would be applied at a higher rate after the term expiredInterest and rates

didn’t treat them fairly when the term of their interest only mortgage expiredMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4328615.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.