NewDay Ltd

Financial Ombudsman decision DRN-4325902 Upheld

Upheldoutcome, as published by the Ombudsman

£62redress stated in the decision

Fri May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

his account was defaulted and terminatedAccount closed or refused

charged late payment fees by NewDay Ltd trading as Marbles due to his direct debit not being taken as a result of a system errorCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4325902.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.