Barclays Bank UK PLC

Financial Ombudsman decision DRN-4323717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Following this, in March 2023, Barclays decided to close Mr Z’s account and wrote to him giving him two months’ notice that he’d need to make alternative banking arrangements.Account closed or refused

Barclays decided to review Mr Z’s account. Whilst it completed its review it restricted the account and moved the funds to a sundry account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4323717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.