Bank of Scotland Plc

Financial Ombudsman decision DRN-4323430 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

declined some transactions, he tried to make using his credit card accountCard dispute or chargeback

Mr B is unhappy with the service he received from Halifax. In summary, he says that Halifax didn’t respond to his emails and call wait times were very long.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4323430.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.