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Creation Financial Services Limited

Financial Ombudsman decision DRN-4323221 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr S complains that Creation Financial Services Limited blocked and closed his account without a reason.Account closed or refused

Creation had placed a block on Mr S’ card.Funds blocked or frozen

Mr S was concerned his account had been blocked and he hadn’t been able to make payments online. He didn’t think Creation had made themselves available to answer his queries, the letter gave an incorrect number, and his complaint wasn’t fully addressed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4323221.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.