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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4321456 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Bereavement and power of attorney

In the Ombudsman’s words

Mrs B and Mr V complain that The Co-operative Bank Plc (trading as Platform) didn’t treat them fairly when they asked for a concession for their mortgage.Mortgage administration

Mrs B says they missed the chance to take out a new interest rate product before rates increased as they were dealing with a family illness and bereavement.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4321456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.